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Trouble Accessing Databases Off-Campus or Requesting Books?

If you are having trouble using our online resources off campus or requesting books from the library, you may need to activate your Phillips Memorial Library account. 

Students with PC photo ID cards may activate their account by bringing them to the Circulation Desk. Students without the traditonal PC ID card should bring their Banner ID number, proof of current enrollment and a picture ID, such as a licence or passport, to the Circulation Desk to receive a library card and have their account activated.

When accessing online resources or course reserves from off campus, enter your full name and the 14-digit number under the barcode of your ID or library card when prompted. 

If you have any issues please email us at askalibrarian@lists.providence.edu, call us at 401-865-1993, or text us at 401-484-7004.

For Additional Library Information Please See:

iHelp is Providence College's all-in-one technology support group. Located in Room LL25 in the Library, they provide both in-person and remote tech support services to the PC community, as well as offering technology training tools and tutoring. For more information, visit their homepage here or check out their hours here.

If you think your technology issue is password-related, you may wish to try resetting it. Click here to access Microsoft's password reset service.

If you're stuck in your research and would like assistance, Providence College librarians are happy to help. Stop by the Research Support Desk at the library to speak directly with someone, or see the information underneath the menu to the left if you prefer to text, call, email, or chat.

Research assistance is available every day, including most evenings; click here for a full listing of the Research Support Desk's hours. One-on-one research consultation appointments are also available for booking; click here to book a session.

The Office of Academic Services at Providence College provides numerous ways to support your research and writing efforts, including one-on-one writing help and academic coaching. For more information, and to book an appointment with them, click here to visit their homepage.